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Service Pro911

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We are currently reviewing this feature and will provide an update soon.

Can we add an internal timeslot or schedule to the calendar to account for travel time? For example, if the appointment is from 9 am to 9:30 am (which is what the customer sees in the email/SMS), can the calendar reflect that the employee will be una

Scheduling

What types of reports and analytics are available through Service Pro911 to help me track my business's performance?

What payment processing options are available through Service Pro911?

How does Service Pro911 handle data security and privacy for my business and customers?

Can the app show a detailed breakdown of costs for items selected from Clover's inventory on invoices?

Using the Service Pro911 App

What is Service Pro911, and how can it benefit my service business?

How do I sign up for Service Pro911?

I would like to get some more information on the integration with Clover

Is Service Pro911 compatible with my existing business tools and systems?

How to start using the Service Pro911 app?

Is it possible to use ServicePro911 for clients who don't have Clover hardware devices and operate solely as virtual terminal accounts?

How to Install and Start Using Service Pro911 on Clover?

Getting started

Does Service Pro911 offer customer support during weekends or outside regular business hours?

How can I get assistance or support if I encounter any issues while using Service Pro911?

I would like to get some more information on  your support services

What kind of support is available for merchants using Service Pro911?

Customer Support

I would like to get some more information what is the cost is to existing Clover merchants.

How is Service Pro911 priced?

Is there a trial period available for merchants to test the app before committing to a subscription?

How is my payment for the app calculated?

If I want multiple users on Service Pro911, will there be extra charges?

Can I purchase your application even if I don't have a Clover account?

Which is the most affordable Clover plan that allows a merchant to use Service Pro911?

Price

How do I become an authorized agent for Service Pro911?

What kind of support and resources do you provide to agents?

Is there a minimum requirement for the number of clients I need to bring on board as an agent?

Is there a training program for agents to become more proficient in promoting Service Pro911 to clients?

What industries or businesses can benefit from Service Pro911?

If a merchant is selling ServicePro911, will the name/branding on the dashboard be displayed as ServicePro911 instead of Universell?

Agents

Do you offer demos, onboarding specialists, etc?

What is the price for Guided Paid Onboarding?

How long does the Expert-Guided Onboarding process take?

What systems are included in the Expert-Guided Onboarding?

Guide for Merchants: How to Install and Start Using Service Pro911 on Clover

Onboarding

If a customer wishes to pay in cash when an invoice is created, can the merchant mark the invoice as paid in the system?

Is it possible to save customer card information on the Bill Pay Portal for future transactions?

Can we include a note in the tips section specifying that debit cards are not acceptable for pre-authorization, even though we already have a message stating "You are only authorizing the credit card"?

Can the app set different tax rates per province in Canada?

Can the app identify tax-exempt customers and automatically exclude tax from their invoices?

Invoices, Estimates, Payments

Does your app support inventory attachment to invoices for customer billing?

Inventory Management

Can we add an internal timeslot or schedule to the calendar to account for travel time? For example, if the appointment is from 9 am to 9:30 am (which is what the customer sees in the email/SMS), can the calendar reflect that the employee will be unaUpdated a year ago